Privacy policy.

This privacy policy explains, in plain English, how PixelGem handles personal information submitted through the website or provided during a website, hosting or SEO enquiry.

Information you may provide

You may provide your name, email address, business name, website address and information about the work you are asking PixelGem to carry out. Please do not send passwords, payment-card details or other sensitive credentials through a general contact form.

Why the information is used

• To respond to enquiries and prepare quotes.
• To deliver and support agreed website, hosting or SEO services.
• To keep necessary business, support and accounting records.
• To protect the website and investigate technical or security problems.

Website logs and cookies

Like most websites, the hosting platform may record technical information such as IP address, browser type, requested pages and timestamps for security and operational purposes. Essential cookies may be used where required for site functionality. Any non-essential analytics or marketing technology should be reflected in the site's cookie controls and this policy before it is enabled.

Sharing information

PixelGem does not sell personal information. Information may be handled by service providers where necessary to run the website, hosting, email, accounting or project workflow, or where disclosure is required by law.

Retention and your rights

Information is kept only for as long as it is reasonably needed for the purpose it was collected, contractual obligations, support, accounting or legal requirements. UK data-protection rights can include access, correction, deletion, restriction and objection, depending on the circumstances.

Contact

For privacy questions or requests, email sales@pixelgem.co.uk.

Last reviewed: 29 September 2026. This page is a practical website privacy notice and should be reviewed if PixelGem's analytics, advertising, payment or data-processing arrangements materially change.